Groove Gets a Mobile Web App!
You read that right.
It's been a long time coming, and today we are very excited to release our mobile web app into public beta!
The app is in beta, which means that there are still a few rough edges and features we’re working on adding, but the the core functionality is ready to go.
What You Can Do
From the app, you can navigate between all of your folders, view tickets, and take certain actions.
The actions that are currently supported are:
- Assign to groups or agents
- Reply and add private notes
- @mention for private notes
- Add star priority
- Insert canned replies
- View original message headers
- Bulk actions on tickets
Bulk actions can be taken from the ticket list view by tapping the bulk selector icon at the top of the page and then tapping the tickets you want to select. From there you can assign, change status, star, snooze, or delete the tickets.
Features That Are Coming Soon
Over the next few weeks we will be adding more features and enhancements to the mobile web app. These include:
- Adding labels
- Forwarding tickets
- Attachments for tickets
- New ticket form
- Undo send
- Rich text formatting
- Merging tickets from both the ticket page and list view
- Push notifications (Android)
How To Report Bugs
Given that the mobile web app is in beta, there will probably be bugs and other little quirks that you notice. If you do come across anything, please send an email to firstname.lastname@example.org with "Mobile" in the subject.
We look forward to hearing your feedback!