Finally, a help desk that’s easy, powerful & priced fairly.
Standard
$16
per user per month (limit 25)
Plus
$36
per user per month
Start your free trial →
Everything in Standard and…
Pro
$56
per user per month
Start your free trial →
Everything in Plus and…
Trusted by 118,000+ users since 2012.
“Groove's streamlined features empower my team to handle support efficiently, freeing me up as the CEO.”
“Switching to Groove was a game-changer. Price, simplicity, and excellent design. The Knowledge base and Team Inbox are phenomenal.”
“We found the perfect fit in Groove. Sharing emails, allocating responsibility, templates, and efficient workflow - all in one!”
“It's the perfect solution! Easy tracking, collaboration, and a valuable knowledge base for efficient customer support.”
“We switched to Groove from Zendesk because of simplicity. No more complexity, just personalized emails and great deliverability.”
“Groovestood out with its design and simplicity versus Zendesk. Easy to use, customer-centric, and no overwhelming ticket chains.”
“Seamless and powerful: Groove transformed our B2B support, simplifying teamwork while keeping the personal touch.”
“Groove transformed our agency's workflow, keeping everything tidy, clients happy, and projects on track. A game-changer!”
Voted highest ROI help desk for SMB’s three years in a row.
We listen to our user’s feedback and make Groove better every year with new improvements and upgrades.
Compare plans and features. |
|
Omnichannel inboxes | Standard | Plus | Pro |
| Included channels | 2 | 5 | 25 |
| Email inboxes | |||
| Live chat | |||
| Instagram direct messages | |||
| Facebook messenger | |||
| Web widget with contact form & knowledge base | |||
| Call logging | |||
| iOS & Android mobile apps |
|
Collaboration features | Standard | Plus | Pro |
| Included free lite users | 0 | 10 | 50 |
| Conversation statuses | |||
| Unified "all inboxes" view | |||
| Teammate assignment | |||
| Collision detection | |||
| Internal notes with @mentions | |||
| Follow conversations | |||
| Agent availability | |||
| Teams |
|
Powerful inbox features | Standard | Plus | Pro |
| Custom smart folders | |||
| Conversation tags | |||
| Conversation snoozing | |||
| Open tracking | |||
| Search with variables | |||
| Satisfaction ratings (CSAT) | |||
| Customer feedback | |||
| Spam & blacklist handling | |||
| Customer overview with custom fields | |||
| Conversation history | |||
| Customer notes | |||
| Merge conversations | |||
| Custom profile | |||
| Custom auto-replies | |||
| Custom signatures | |||
| Slack notifications | |||
| Undo send | |||
| Keyboard shortcuts | |||
| IMAP email connection | |||
| Custom SMTP sending | |||
| Advanced tracking with custom fields for conversations | Coming Soon | Coming Soon |
|
Automations & workflows | Standard | Plus | Pro |
| Instant replies | |||
| Rules | |||
| Rule templates | |||
| Interaction escalation | |||
| Custom rule builder | |||
| Round robin assignment | |||
| Round robin assignment with load balancing | |||
| Time-based rules | |||
| SLA management | |||
| Advanced rule automations | |||
| Instant reply actions |
|
Reporting & analytics | Standard | Plus | Pro |
| Reporting history | 2 Years of data | Forever | Forever |
| Average conversations & resolutions | |||
| First response times | |||
| Tag reporting | |||
| Total customers helped | |||
| Average resolution time | |||
| Productivity reports | |||
| Performance reports | |||
| Customer happiness (CSAT) reporting | |||
| Knowledge base reporting | |||
| User specific reporting | |||
| Team specific reporting | |||
| Advanced report filtering | Coming Soon | Coming Soon | |
| Report exporting | Coming Soon | Coming Soon | |
| Advanced analytics | Coming Soon |
|
Live chat | Standard | Plus | Pro |
| Branded chat widget for web & mobile | |||
| End user identification | |||
| User and visit info | |||
| Transcripts | |||
| Email continuation | |||
| Maximum conversation handling | |||
| Unattended message handling | |||
| Welcome bot | |||
| No online agent automations | |||
| Hide teammate avatar from participants | |||
| Custom chat availability settings | |||
| Round robin routing with load balancing |
|
Knowledge base | Standard | Plus | Pro |
| Included knowledge base sites | 1 | 2 | 10 |
| Rich text editor | |||
| Prebuilt & SEO optimized themes | |||
| Mobile ready | |||
| Groove inbox integration | |||
| Knowledge base widget | |||
| Custom domain | |||
| One-click SSL | |||
| Advanced metrics | |||
| Article rating system | |||
| Successful & failed search tracking | |||
| SEO & open graph settings | |||
| White labeling | |||
| Custom scripts | |||
| Full branding control | |||
| Password & IP access restrictions |
|
AI features | Standard | Plus | Pro |
| AI assist | |||
| AI summarize | |||
| AI sentiment | |||
| AI tag suggest | |||
| AI drafts | Coming Soon | Coming Soon |
|
API & integrations | Standard | Plus | Pro |
| 40+ Native integrations | |||
| API access | 200 calls/minute | 400 calls/minute | 800 calls/minute |
| Webhooks | |||
| Custom profile app builder | |||
| Zapier access | |||
| Slack integration & notifications | |||
| Salesforce integration | |||
| Hubspot integration | |||
| Jira integration | |||
| Advanced API access |
|
Security & permissions | Standard | Plus | Pro |
| Two-factor authentication (2FA) | |||
| Mailbox access permissions | |||
| Teammate roles | |||
| Public downtime reporting | |||
| Custom user permissions | Coming Soon | Coming Soon | |
| Custom enterprise security | Coming Soon |
|
Advanced setup | Standard | Plus | Pro |
| Remove Groove branding | |||
| Data export | |||
| Variables | |||
| Auto bcc | |||
| Timezone configuration | |||
| Contact & business custom fields |
|
Groove customer support | Standard | Plus | Pro |
| Onboarding assistance | |||
| 24/7 support | |||
| Concierge onboarding | |||
| Dedicated account manager | |||
| Quarterly account optimization reviews | |||
| Quarterly team training | |||
| Call back support | |||
| Engineer support |
Award-winning support
Excellence in service, recognized globally. Unmatched in quality and responsiveness.
100% safe and secure
Reliable protection for your data. Advanced security measures in place for peace of mind.
Satisfaction guaranteed
Our promise is to give you complete satisfaction with our services.