Lesley-yarbrough-groove

Welcome, Groovers!

I'm Lesley, head of Customer Success at Groove, and I'm here to show you some fun little clips with tips and shortcuts to help you get the most out of Groove.

Forwarding Email into Groove

Start here if you’re new to Groove! If you’re ready to start forwarding mail into your Groove Mailbox, we’ll walk you through the process step-by-step in this 2½ minute video.

Complete Groove Tour

Take a complete tour of Groove here (it takes less than 10 minutes)

Mailbox Settings

Once you’ve setup your main Mailbox, this 3 minute video will show you how to tailor your Mailbox settings to your preferences, and add additional Mailboxes to Groove.

Creating and Using Labels

Labels are handy little tags that help you organize your tickets into categories. Here are 4 minutes worth of tips and tricks to make the most out of your labels.

Creating and Using Folders

Folders are a great way to organize your agent workflow by keeping track of labeled tickets, channeling tickets from Facebook or Twitter, or delegating responsibilities to Agents. It takes less than 4 minutes to learn how to use them.

Understanding Rules

This 4 minute video can shave hours off your workload by automating your ticket management with Rules.