Blog Customer Support

Our Best Customer Service Tips of 2016

wrote this on

The most interesting, valuable and useful customer support posts we’ve published all year.

With four days left in 2016, we’re publishing our 52nd post of the year.

We’ve covered customer service tips for topics from reducing churn to dealing with angry customers to automation, and nearly everything in between.

Today, I’m sharing the ten most popular posts of the year; the ones that, by voting with visits, clicks and shares, our readers have found to be the most interesting and useful content that we’ve published.

If you’re just joining us, then this post is a great place to start for ten customer service posts that will kickstart your support for 2017

1) 10 Great Examples of Customer Onboarding That You Can Learn From

Click to read the post

Your users’ first experience is absolutely critical. Here’s how to make it count.

Read the post

2) A Simple Change in Perspective That Will Win You Loyal Customers for Life

Click to read the post

Many businesses are making a big mistake when it comes to winning customer loyalty. Don’t be one of them.

Read the post

3) Why Tone of Voice Matters in Customer Service, ESPECIALLY Online

Click to read the post

How to strike the right tone with your online customers, every time.

Read the post

4) The One Customer Service Metric That Matters Most

Click to read the post

There’s no shortage of things to measure in customer support. Here’s the one that rises above the rest.

Read the post

5) 5 Free Scripts for Writing Handwritten Notes That Wow Your Customers

Click to read the post

Want to make deep, personal connections with your customers? Here’s how.

Read the post

6) Why Every Customer Interaction Matters (Even Online)

Click to read the post

It’s easy to get complacent when you’re fielding tickets all day. Here’s a reality check.

Read the post

7) Please NEVER Use These Phrases in Customer Service

Click to read the post

When talking to your customers, avoid saying these things at all costs.

Read the post

8) The Five Best Customer Service Videos on the Internet

Click to read the post

It’s hard to find great videos about customer support. These five all deliver.

Read the post

9) How to Find and Hire Great Customer Service Agents

Click to read the post

Good talent is hard to find. Here’s how to make it easier.

Read the post

10) The Huge Productivity Mistake That Too Many Customer Service Agents Make

Click to read the post

This habit could be crushing your productivity. Here’s how to stop it now.

Read the post

What were your favorite posts of 2016?

What customer support content have you learned the most from this year?

Whether it’s from this blog or another one, let’s build a collection of this year’s great content. Leave a comment with a link below!

← Older Post Newer Post →

About the Author

Len Markidan heads up marketing at Groove. He’s focused on helping startups and small businesses build better relationships with their customers.

Read his latest posts or follow him on Twitter

You might also like: