Finally, a help desk that’s easy, powerful & priced fairly.
Standard
$16
per user per month (limit 25)
Plus
$36
per user per month
Start your free trial →
Everything in Standard and…
Pro
$56
per user per month
Start your free trial →
Everything in Plus and…
Trusted by 118,000+ users since 2012.
Compare plans and features. |
Omnichannel inboxes | Standard | Plus | Pro |
Included channels | 2 | 5 | 25 |
Email inboxes | |||
Live chat | |||
Instagram direct messages | |||
Facebook messenger | |||
Web widget with contact form & knowledge base | |||
Call logging | |||
iOS & Android mobile apps |
Collaboration features | Standard | Plus | Pro |
Included free lite users | 0 | 10 | 50 |
Conversation statuses | |||
Unified "all inboxes" view | |||
Teammate assignment | |||
Collision detection | |||
Internal notes with @mentions | |||
Follow conversations | |||
Agent availability | |||
Teams |
Powerful inbox features | Standard | Plus | Pro |
Custom smart folders | |||
Conversation tags | |||
Conversation snoozing | |||
Open tracking | |||
Search with variables | |||
Satisfaction ratings (CSAT) | |||
Customer feedback | |||
Spam & blacklist handling | |||
Customer overview with custom fields | |||
Conversation history | |||
Customer notes | |||
Merge conversations | |||
Custom profile | |||
Custom auto-replies | |||
Custom signatures | |||
Slack notifications | |||
Undo send | |||
Keyboard shortcuts | |||
IMAP email connection | |||
Custom SMTP sending | |||
Advanced tracking with custom fields for conversations | Coming Soon | Coming Soon |
Automations & workflows | Standard | Plus | Pro |
Instant replies | |||
Rules | |||
Rule templates | |||
Interaction escalation | |||
Custom rule builder | |||
Round robin assignment | |||
Round robin assignment with load balancing | |||
Time-based rules | |||
SLA management | |||
Advanced rule automations | |||
Instant reply actions |
Reporting & analytics | Standard | Plus | Pro |
Reporting history | 2 Years of data | Forever | Forever |
Average conversations & resolutions | |||
First response times | |||
Tag reporting | |||
Total customers helped | |||
Average resolution time | |||
Productivity reports | |||
Performance reports | |||
Customer happiness (CSAT) reporting | |||
Knowledge base reporting | |||
User specific reporting | |||
Team specific reporting | |||
Advanced report filtering | Coming Soon | Coming Soon | |
Report exporting | Coming Soon | Coming Soon | |
Advanced analytics | Coming Soon |
Live chat | Standard | Plus | Pro |
Branded chat widget for web & mobile | |||
End user identification | |||
User and visit info | |||
Transcripts | |||
Email continuation | |||
Maximum conversation handling | |||
Unattended message handling | |||
Welcome bot | |||
No online agent automations | |||
Hide teammate avatar from participants | |||
Custom chat availability settings | |||
Round robin routing with load balancing |
Knowledge base | Standard | Plus | Pro |
Included knowledge base sites | 1 | 2 | 10 |
Rich text editor | |||
Prebuilt & SEO optimized themes | |||
Mobile ready | |||
Groove inbox integration | |||
Knowledge base widget | |||
Custom domain | |||
One-click SSL | |||
Advanced metrics | |||
Article rating system | |||
Successful & failed search tracking | |||
SEO & open graph settings | |||
White labeling | |||
Custom scripts | |||
Full branding control | |||
Password & IP access restrictions |
AI features | Standard | Plus | Pro |
AI assist | |||
AI summarize | |||
AI sentiment | |||
AI tag suggest | |||
AI drafts | Coming Soon | Coming Soon |
API & integrations | Standard | Plus | Pro |
40+ Native integrations | |||
API access | 200 calls/minute | 400 calls/minute | 800 calls/minute |
Webhooks | |||
Custom profile app builder | |||
Zapier access | |||
Slack integration & notifications | |||
Salesforce integration | |||
Hubspot integration | |||
Jira integration | |||
Advanced API access |
Security & permissions | Standard | Plus | Pro |
Two-factor authentication (2FA) | |||
Mailbox access permissions | |||
Teammate roles | |||
Public downtime reporting | |||
Custom user permissions | Coming Soon | Coming Soon | |
Custom enterprise security | Coming Soon |
Advanced setup | Standard | Plus | Pro |
Remove Groove branding | |||
Data export | |||
Variables | |||
Auto bcc | |||
Timezone configuration | |||
Contact & business custom fields |
Groove customer support | Standard | Plus | Pro |
Onboarding assistance | |||
24/7 support | |||
Concierge onboarding | |||
Dedicated account manager | |||
Quarterly account optimization reviews | |||
Quarterly team training | |||
Call back support | |||
Engineer support |
Award-winning support
Excellence in service, recognized globally. Unmatched in quality and responsiveness.
100% safe and secure
Reliable protection for your data. Advanced security measures in place for peace of mind.
Satisfaction guaranteed
Our promise is to give you complete satisfaction with our services.