# Groove

> Groove helps you manage customer conversations effortlessly with a shared inbox, smart automation, AI-powered tools, and streamlined workflows. Everything you need. Nothing you don't.

Groove is a simple yet powerful ticket management system designed for growing SaaS and e-commerce teams. Built with a focus on simplicity and efficiency, Groove provides everything needed to manage customer conversations without the complexity of traditional help desk solutions.

The platform combines shared inbox functionality, smart automation, AI-powered features, and seamless integrations to help support teams scale efficiently while maintaining high-quality customer experiences. Groove helps teams respond 91% faster and increases CSAT scores by 24 points.

## Core Features

- [Ticket Management](/ticket-management): The simplest ticketing system with smart folders, tags, and custom fields
- [Automations](/automations): Automate repetitive tasks and save hours every week with simple rules
- [AI-Powered Ticketing](/ai-powered-ticketing): AI summarizes conversations, detects sentiment, and suggests replies
- [Integrations](/integrations): Connect with Slack, Salesforce, HubSpot, Stripe, and your existing tech stack

## Resources & Support

- [Pricing](/pricing): Transparent pricing plans for teams of all sizes
- [Blog](/blog): Tips, tricks, and insights for modern support teams
- [2025 State of Modern Support Teams](/reporting): Comprehensive insights report on top-performing support teams
- [Help Docs](https://help.groovehq.com/help): Complete documentation and getting started guides
- [Developer API](https://developer.groovehq.com): API documentation for custom integrations

## Company Information

- [About Us](/about): Learn about our mission to simplify customer support

## Key Features

- **91% Faster Replies**: Teams using Groove's automation respond to tickets 91% faster on average
- **+24 CSAT Points**: Users reported a 24-point increase in CSAT scores after switching to Groove
- **12 Hours Saved Per Rep/Week**: Streamlined workflows and auto-routing cut repetitive tasks
- **AI-Powered Assistance**: Suggested replies, sentiment analysis, and smart routing
- **Simple Automation**: Easy-to-set-up rules for ticket assignments, tagging, and workflows
- **Clean Interface**: All conversations in one organized, clutter-free inbox

## Optional

- [Helply](https://helply.com): Next-gen AI agents for instant, accurate customer support
- [InstantDocs](https://instantdocs.com): Save 10x more time creating engaging support documentation