If you're suddenly overwhelmed with support, we're here to help.
Basic email (Gmail, Outlook, etc.) isn't designed to help you keep up in times of crisis. And with everyone working from home, you can't just tap your coworker on the shoulder for help anymore.
We’re offering all companies a 120-day free trial on our software during this time—No strings attached.
If you’re feeling overwhelmed, our product can help you organize, prioritize, and respond to customer emails. For those who have never used support software before, Groove is the simplest solution on the market and enables remote teams to collaborate on customer requests.
Here is how Groove products can help
The shared inbox for when you outgrow email
In the beginning, email is fine for support, but as you grow it becomes impossible to keep track of everything and manage your team. Email doesn’t scale, but luckily Groove does.Learn more
"With Groove’s help, we’ve seen a 20% decrease in support volume, a 46 minute faster response time and our happiness score is up to 89%."
Help your customers help themselves
Reduce your support volume and increase satisfaction with a 24/7 self-serve knowledge base.Learn more
"With Groove we didn’t have to choose between simplicity and functionality."
One click to amazing insight
Easy-to-understand reports that help you stay on top of the most important customer support metrics.Learn more
"Implementing Groove required ZERO training for our team. Within minutes we were all just working and grooving."
All your tools in one toolbox
40+ Integrations baked right into Groove.Learn more
Within 48 hours of signing up, a member of our Customer Success team will reach out to get you up and running. They’ve been doing remote support for years, so don’t hesitate to ask them for advice.
Resources to help you succeed
If you don’t know the Groove story, we’ve been 100% work-from-home for the last seven years. We’ve learned a lot—and so will you. Here are three of our top posts about working remotely.