Used wisely, automated customer service allows you to achieve the hardest thing in customer service—provide personal support at scale
Great customer service experience is the only way online merchants can survive in the world of Amazon. Improve yours with our simple checklist
April was a busy month at Groove. We made improvements and introduced new features for all our core products. Learn about them in this post
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With relationship marketing, you can turn existing customers into brand advocates. Here's everything you need to know to make it a reality.
A lot of our customers were missing the classic three-pane layout from and we’re excited to announce that this view is now available again
Learn how to create and use compelling customer stories to build credibility and turn more prospects in loyal customers
Choosing help desk software is not easy and you might not get it right the first time. Here are some of the signs you made the wrong choice
Sick of one or two metrics skewing all your reporting...
Here are some of the highlights on the recent features, improvements, and bug fixes for Groove that were pushed in March
If you have hired or are considering hiring remote workers, this guide into payroll and taxes will be invaluable for your business.
Since we launched Groove 2.0 we've heard from many customers who were missing the classic three-pane view. So we're bringing it back!