Customer Support · 7 Min read
A guide to (successfully) supporting customers while running every other part of your business.
CX Lead & Content Creator @Groove
Customer Support · 6 Min read
Looking for knowledge base templates to help you rapidly create content for your help center? Here are 5 we use here at Groove.
Senior Editor @Groove
Customer Support · 8 Min read
Our best advice for smoothly transitioning your team to online customer support.
Customer Support · 9 Min read
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
Send better, faster customer service emails with these 10 tips. Plus, get a checklist with real examples to guide you.
Five things you can immediately start doing to free up your support team’s time and energy to increase their productivity
Welcome your new customers with these onboarding email scripts.
Customer Support · 11 Min read
Just how important are online reviews to your business?
Entrepreneurship · 2 Min read
This has been a huge year of growth and milestones for Groove. Here are the most popular lessons we’ve shared.
CEO & Founder @Groove
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