Customer Support · 7 Min read
Despite its small size, your email auto-reply can be powerful. Here’s a personalized sample template that feels human, even if it’s not.
Customer Success Manager @Groove
Customer Support · 8 Min read
Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work.
CX Lead & Content Creator @Groove
Our most successful autoresponder email campaigns—now yours for the taking (and learning).
Customer Support · 9 Min read
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
Customer Support · 16 Min read
Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.
Product Updates · 4 Min read
Here are some of the features, improvements, and bug fixes...
Customer Support · 5 Min read
How to know when it's time to look for another solution for customer service email management.
Customer Support · 6 Min read
Some aspects of customer service are too complicated to manage with just email. This is how help desk software can help you with them
Growth · 5 Min read
After finding a surprise in our data, we set out to see if we could get more incoming customer support emails — on purpose.
CEO & Founder @Groove
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