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Learn the basics of customer service software and how to tailor it to your specific needs.
CX Lead & Content Creator @Groove
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Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.
Customer Support · 9 Min read
We take a customer-first approach to compare Gmail to Outlook to Groove for growing businesses.
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Learn how to use your customer support software as a catalyst for growth.
Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.
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Trying to use Gmail for customer support? This post covers 10 easy-to-implement best practices, plus step-by-step instructions for each one.
Senior Editor @Groove
Customer Support · 11 Min read
Eight ways we managed to save money, time, and customers by keeping support in-house.
Customer Support · 10 Min read
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
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