Product Updates · 2 Min read
Battling bugs with customer profiles, nested inline replies, and closing the week by giving the app a much-needed polish.
Lesley Yarbrough
Customer Support · 5 Min read
Customer Success is the foundation of our growth. Here’s how we track and improve on it to keep growing.
Alex Turnbull CEO & Founder @Groove
Groove’s newest integrations are now live and ready to use. They make it easy to manage your subscriber lists right from your help desk
Entrepreneurship · 6 Min read
Some of our biggest wins have come from (ethically) leveraging the hard work that others have already done.
Entrepreneurship · 8 Min read
These 13 books have each changed my life and my business, and they’ll do the same for you.
Every startup works against constraints. We found a way to make ours the reasons our customers love doing business with us.
Belle Beth Cooper
Growth · 7 Min read
Some of our biggest wins have come from outsized returns on relatively little effort. Here’s how you can put multipliers to work for you.
Customer Support · 8 Min read
Bringing in new customers is hard, but losing them is easy (and costly). Here are 10 customer retention strategies you need to use.
Len Markidan
Product Updates · 3 Min read
New feature that makes merging tickets a breeze, a couple of awesome Groove integrations, and a brilliant Grasshopper hack
Growth · 12 Min read
Ben Congleton of Olark on being scrappy, living in Elon Musk’s house, and turning a side project into a live chat powerhouse.
Customer Support · 7 Min read
Some companies offer support as a “feature” that gets better when customers pay for it. Here’s why that’s a mistake.
Kyle Racki
Growth · 8 Min read
There’s no shortage of amazing business content online. Here’s what I’ve gotten the most from.
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