The Power of Testimonials(And How We Get Great Ones)
One of the best ways to connect with prospects is by using stories from existing customers. Here’s how we get good testimonials from our customers
Lessons Learned Building a Startup Team
Building a team that works well together isn't easy. Here's how we've approached hiring at Groove
Parsing, Parsing, Parsing
We’ve devoted the last few weeks at Groove to improving what we feel is the most important aspect of Groove: your emails.
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14 Ways Our Remote Team Stays Sane Working From Home
"Working from home" is a dream for many, but many remote workers are familiar with the loneliness that comes with it. This is how we cope with it
How Sharing Feature Release Dates Turned Us Into Liars
We used to share planned feature release dates with our customers. Here's how that ended up hurting us
Feel Guilty About Taking a Vacation In Your Startup? Here’s Why We Don’t.
Taking time off is critically important, but it’s also a big challenge for fast-moving startups. Here’s how we make it work
The Value of the Hustle: How We Saved $25,000 by Thinking Outside the Box
As a startup, a lot of pricey products and services can seem out of reach. Here’s how we’ve dealt with that challenge
Why Investor Updates Are Important (Even If You Don’t Have Investors)
Every 3 months, I send an email to Groove’s small group of angel investors with an update on our progress. Here’s a look at how it helps us grow
Tons of Tiny Tweaks and One Big Win for Customer Satisfaction Ratings
Recent improvements include tweaks to the multiple mailbox feature, better attachment control, & inserting comments from satisfaction ratings
Why We Killed One of Our Biggest Features to Grow Our Business
Since we launched, our Live Chat feature has been a big source of pride for Groove. Here’s why we’re getting rid of it
Submission Status Control, Labeling Improvements, Updated Keyboard Shortcuts, and a UI Spruce-up for Notes
We've rolled out little wins like status control on the submit button, UI tweaks, & keyboard shortcuts to make common replies more convenient