How We Got 2,000+ Customers by Doing Things That Didn’t Scale
In the early days of your company doing things that don't scale is often the best way to acquire your first customers
Customer Development for Startups: What I Learned Talking to 500 Customers in 4 Weeks
There are a few things more important to a founder than doing customer development. Check this post to learn how to do it right
How we got more than 1,500 survey responses with a last-minute scramble
Three days before releasing our survey, we realized that we were totally unprepared. We had to figure out how to get survey responses...
Metrics Are NOT the Only Thing That Matters in a Startup
Being data-driven is important, but there's more to growing a business than the numbers. Click to read about what matters most.
How A Single Email Made Customers 350% More Likely To Convert
After finding a surprise in our data, we set out to see if we could get more incoming customer support emails — on purpose.
The Most Important Business LessonI Learned in 2014
We learn a lot from every test, win and fail that we go through. Here’s what stood out most in 2014.
Why This CEO Spends 20+ Hours Per Week On Customer Support
Customer support isn’t usually thought of as a CEO-level responsibility. Here’s why in our case, that couldn’t be more wrong.
Results Of The 2013 SaaS Small Business Conversion Survey!
We asked businesses to share metrics like conversion rates, churn rates and revenue. Today, we’re publishing the results.
Firing: How I Do the Hardest Thing as an Entrepreneur
Letting someone go is hard to do, but the costs of not doing it could crush your business. Here’s how I handle firing at Groove.
Everyone Starts With Nothing(Stop Making Excuses)
It’s easy to come up with reasons why you won’t succeed. It also ensures that you never will. Here’s how I stopped making excuses and started succeeding.
Our Metrics REVEALED: Revenue, Churn, Conversions and More
Last week, we invited you to take the 2013 SaaS SMB Conversion Survey. Today, we’re putting our own cards on the table