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29 posts found for “email tips and templates”

Customer Support · 7 Min read

Better Customer Relations = Profit Growth

Improving your customer relations can be business-changing. Lower churn, higher LTV and more raving fans!

Vlad Falin

Customer Support · 21 Min read

Comparing the Best Ecommerce Platforms in 2024

The debate rages between WooCommerce, Shopify, Magento, and BigCommerce for best ecomm platform -- we'll help you find the best one for you.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 12 Min read

2024 Ecommerce Platform Guide: Shopify vs Magento

Evaluating Shopify and Magento for your ecommerce CMS? We've done the leg work and pulled the information together so you can make an informed decision!

Lisa Foster Head of Support & Success @Groove

Customer Support · 8 Min read

How we saved 40,000 hours by moving off a Gmail shared inbox

Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 6 Min read

Customer Service Software: A Guide to Finding the Right Fit for Your Business

Learn the basics of customer service software and how to tailor it to your specific needs.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

9 Customer Success Strategies That Actually Scale (Plus 4 Metrics We Track)

Nine real customer success strategies we use at Groove, along with templates to set them up yourself.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 9 Min read

8 Knowledge Base Examples (From Our Help Center) with Lessons for How to Create Your Own

A well-thought-out plan for creating knowledge base articles with examples from our own help center.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

What Is E-commerce Customer Service? 5 Best Practices for ‘Small’ to Beat ‘Big’

Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 20 Min read

15 Customer Service Skills & How to Improve Each One (Step-by-Step)

Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.

Erika Trujillo Customer Success Manager @Groove