Customer Support · 10 Min read
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
CX Lead & Content Creator @Groove
Customer Support · 9 Min read
A well-thought-out plan for creating knowledge base articles with examples from our own help center.
Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.
Customer Support · 20 Min read
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
Customer Success Manager @Groove
Customer Support · 11 Min read
We've listed 10 customer support tools and features that you should integrate to ensure a comprehensive approach to supporting your customers.
Content Marketing · 5 Min read
Use these tips to make any post more interesting, useful and unique.
CEO & Founder @Groove
Customer Support · 7 Min read
70% of online customers rely on reviews to make buying decisions. Here’s how to make your business stand out.
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