Customer Support · 12 Min read
Customer success equals business success. Implement these strategies to see the benefits.
CX Lead & Content Creator @Groove
Customer Support · 14 Min read
If you run an e-commerce business, focus on these best practices to facilitate growth.
Ready to start the next Amazon? Or maybe just a side project for supplemental income? We're here to help you get started.
Customer Support · 10 Min read
We breakdown the basics of live chat support and how to choose the best software for your business.
We've curated the 15 most important customer support skills to help you and your team thrive in this position.
Head of Support & Success @Groove
Product Updates · 4 Min read
We are super excited to introduce Groove’s very own Live chat channel!
Customer Support · 5 Min read
These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.
Customer Support · 7 Min read
A guide to (successfully) supporting customers while running every other part of your business.
Customer Support · 8 Min read
Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.
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