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Customer Support · 8 Min read

Help Scout vs Freshdesk: A Guide to Customer Service Platforms

When considering HelpScout and Freshdesk, you'd be well suited to read this review of features, pricing, functionality and more by Groove - a new leader in the ecommerce customer support space.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 9 Min read

10 Best Intercom Alternatives

When evaluating Intercom alternatives, don't sleep on brands such as GrooveHQ, Zendesk and others. They could offer you exactly what you're look for.

Lisa Foster Head of Support & Success @Groove

Customer Support · 9 Min read

10 Best Zendesk Alternatives

Intercom? Help Scout? GrooveHQ? Which one will be the best Zendesk alternative? The sleeper who beats Zendesk for you is....

Erika Trujillo Customer Success Manager @Groove

Customer Support · 14 Min read

14 Best BigCommerce Customer Support Apps

BigCommerce not only offers integrations with the tools you already use, but it also has a number of customer support apps in its Ecommerce Apps Marketplace. Which ones are worthwhile?

Erika Trujillo Customer Success Manager @Groove

Customer Support · 11 Min read