Customer Support · 12 Min read
We've pulled together a list of high quality customer support templates to help you level up your support game!
Customer Success Manager @Groove
Customer Support · 8 Min read
Wondering what a true customer service oriented business is? We break it down along with the pros and cons associated with this approach.
Customer Support · 4 Min read
Find out everything you need to know about the position and how to find the perfect role for yourself or your business.
Head of Support & Success @Groove
Customer Support · 11 Min read
We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.
CX Lead & Content Creator @Groove
Customer Support · 5 Min read
These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.
Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work.
Customer Support · 6 Min read
Learn the basics of customer service software and how to tailor it to your specific needs.
Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.
Customer Support · 7 Min read
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
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