How A Small Touch Can Turn A Bad Customer Experience Around
When it comes to salvaging a poor customer experience, little touches can make a big impact. Here’s how.
10 Must-Read Books for Anyone Who Does Customer Service
Customer service books to share with your customer support team and improve customer service at your company.
3 Proven Ways To Motivate Your Customer Service Team
Keeping your support employees happy and motivated is critical to your business’ success. Here’s how to do it.
The Ultimate Guide to Using Content in Customer Service
You can use your marketing content to build better relationships with your customers. Here’s how.
11 Customer Holiday Gift Ideas That Don’t Suck
This year, forget the lame corporate gifts, and send something awesome. Here are 11 ideas your customers will love.
How To Establish a Culture of “Everyone Does Support”
If customer service is a one-person job on your team, you could be leaving insights, revenue and customer loyalty on the table. Here’s why…
A Thanksgiving Challenge to EVERY Business: Cut the Bullshit
This year, forget the generic, corporate Facebook post about gratitude, and send a “thank you” that actually works.
Why It’s OK to Fire Your Bad Customers
Most customers are a pleasure to deal with, and keeping them happy helps your business grow. Here’s how to handle those who do nothing but cost you money.
Using the Right Tone: What Louis C.K. Can Teach Us About Customer Service
In customer service, what you say doesn’t matter nearly as much as what your customers hear. Use these tone tips to make sure your customers feel good about doing business with you
How to Charge 2x–10x More Than Your Competitors
Want to charge more than your competition? Learn how to optimize your customer experience to make your customers happy to pay more.