Tips and best practices from customer support insiders to help you increase customer satisfaction
How A Small Touch Can Turn A Bad Customer Experience Around
When it comes to salvaging a poor customer experience, little touches can make a big impact. Here’s how.
10 Must-Read Books for Anyone Who Does Customer Service
These ten books will change the way you look at your customers and your business.
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Why This CEO Spends 20+ Hours Per Week On Customer Support
Customer support isn’t usually thought of as a CEO-level responsibility. Here’s why in our case, that couldn’t be more wrong.
3 Proven Ways To Motivate Your Customer Service Team
Keeping your support employees happy and motivated is critical to your business’ success. Here’s how to do it.
3 Customer Service Techniques You Need to Keep in Your Toolbox
Having the right tools and techniques can help you overcome any customer service challenge. Here are three valuable tips for keeping your customers happy.
The Ultimate Guide to Using Content in Customer Service
You can use your marketing content to build better relationships with your customers. Here’s how.
Should You Deliver Good News Or Bad News First?
In customer service, the order in which you deliver news does make a difference. Click to learn why…
11 Customer Holiday Gift Ideas That Don’t Suck
This year, forget the lame corporate gifts, and send something awesome. Here are 11 ideas your customers will love.
How To Establish a Culture of “Everyone Does Support”
If customer service is a one-person job on your team, you could be leaving insights, revenue and customer loyalty on the table. Here’s why…
A Thanksgiving Challenge to EVERY Business: Cut the Bullshit
This year, forget the generic, corporate Facebook post about gratitude, and send a “thank you” that actually works.
Why It’s OK to Fire Your Bad Customers
Most customers are a pleasure to deal with, and keeping them happy helps your business grow. Here’s how to handle those who do nothing but cost you money.