Using the Right Tone: What Louis C.K. Can Teach Us About Customer Service
In customer service, what you say doesn’t matter nearly as much as what your customers hear. Use these tone tips to make sure your customers feel good about doing business with you
How to Charge 2x–10x More Than Your Competitors
Want to charge more than your competition? Learn how to optimize your customer experience to make your customers happy to pay more.
5 Things CEOs and Founders Need to Know About Good Customer Service
Customer happiness comes from the top down. Here are five important tips to make sure your support team — and your business — succeeds.