A collection of 242 posts
10 Min read
Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.
Melissa Rosen CX Lead & Content Creator @Groove
20 Min read
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
Erika Trujillo Customer Success Manager @Groove
5 Min read
We went from overwhelmed to well-oiled machine using the magical power of tags.
22 Min read
Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.
Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.
9 Min read
Customer experience, also known as CX, encompasses every touchpoint between your business and your customers. It includes the entire customer journey from potential sales lead to onboarding to customer service interactions.
6 Min read
Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).
8 Min read
Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers.
“Customer centric” isn’t a buzzword for Steve & Kate’s Camps. It’s a way of doing business. Here are the five practices they use to earn customers for life.
Nathan Collier Senior Editor @Groove
These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.
Len Markidan
7 Min read
Despite its small size, your email auto-reply can be powerful. Here’s a personalized sample template that feels human, even if it’s not.
4 Min read
Find out how to provide exceptional customer service using our 15-point checklist.
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