Nils VinjeDuring his time at hyper-growth SaaS startups, Nils Vinje worked in every Customer Success role. From CSM to VP, he quickly established a track record of orchestrating record-breaking renewals and up-sells by aligning Sales and Customer Success. Nils now runs Glide Consulting, and works with fast-growing SaaS businesses to help them build high performing CS teams.
Nils Vinje's favorite posts
10 Customer Retention Strategies to Implement Today
Bringing in new customers is hard, but losing them is easy (and costly). Here are 10 customer retention strategies you need to use.
10 Great Examples of Customer Onboarding That You Can Learn From
Your users’ first experience is absolutely critical. Here’s how to design a customer onboarding experience that will earn you loyal customers
10 Must-Read Books for Anyone Who Does Customer Service
Customer service books to share with your customer support team and improve customer service at your company.
All of Nils Vinje’s posts
How to Say “No” to Your Customers (And Why You Should)
It can be hard to say no to your customers. But it doesn’t need to be. Here’s how to say no to customers in a positive way