Nathan Collier's blog posts

Nathan is a senior editor at Groove. He’s a former journalist who’s one part storyteller and one part data geek. His talents include writing, data analysis, automation, and the telling of really awful dad jokes.

Nathan Collier · Senior Editor, Groove

All of Nathan's posts

Customer Support · 7 Min read

9 Best Knowledge Base Software Options Small Businesses

A comprehensive guide to the best knowledge base software for your business.

Growth · 8 Min read

E-commerce Entrepreneur: How One Wedding DJ Started One of the Fastest Growing Businesses in Texas

Looking to become a successful e-commerce entrepreneur? Josh Pather of Photo Booth International demonstrates how to find opportunities in every venture.

Customer Support · 7 Min read

Help Center Software: 5 Steps to Create Self-Service Resources for Customer Support

A guide to finding help center software that’s right for you, including a 5-step process to help you get started.

Customer Support · 7 Min read

15 Low-Cost Shopify Tools for E-commerce Entrepreneurs

Looking for a few low-cost Shopify tools for your E-commerce store? Here's a list you can use to save time and improve your sales!

Customer Support · 6 Min read

5 Simple Knowledge Base Templates to Rapidly Create Content for Your Help Center

Looking for knowledge base templates to help you rapidly create content for your help center? Here are 5 we use here at Groove.

Customer Support · 7 Min read

What Is a Knowledge Base? (Answer: Instant ROI for Anyone Delivering Support)

A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).

Customer Support · 13 Min read