Kyle Racki Posts | Groove Blog

Kyle Racki is the CEO at Proposify, a SaaS company that makes proposal software for digital agencies and freelancers. Follow him on Twitter at @kyleracki.

Kyle Racki

All of Kyle's posts

Customer Support · 7 Min read

5 Reasons Customer Support Shouldn’t Be a Premium Feature

Some companies offer support as a “feature” that gets better when customers pay for it. Here’s why that’s a mistake.

The Blog Squad

Every week, we share realistic and actionable advice from the Groove team.

Alex Turnbull

CEO & Founder, Groove See all articles

Erika Trujillo

Customer Success Manager, Groove See all articles

Nick McCreath

Co-Founder, Groove See all articles

Lisa Foster

Head of Support & Success, Groove See all articles

Melissa Rosen

CX Lead & Content Creator, Groove See all articles

Nathan Collier

Senior Editor, Groove See all articles