Christine James Posts

Christine James is the Community Manager at HissingKitty and believes that every customer deserves a voice. She has been featured in Huffington Post, Inc., and Thought Catalog. Follow her on Twitter

Christine James

All of Christine's posts

Customer Support · 5 Min read

The One Customer Service Metric That Matters Most

There’s no shortage of things to measure in customer support. Here’s the one that rises above the rest.

The Blog Squad

Every week, we share realistic and actionable advice from the Groove team.

Alex Turnbull

CEO & Founder, Groove See all articles

Erika Trujillo

Customer Success Manager, Groove See all articles

Nick McCreath

Co-Founder, Groove See all articles

Lisa Foster

Head of Support & Success, Groove See all articles

Melissa Rosen

CX Lead & Content Creator, Groove See all articles

Nathan Collier

Senior Editor, Groove See all articles