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Server Updates,
a New Integration with Talkdesk,
and Other Search Enhancements

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These past few weeks have been busy ones for the Groove team, with lots of new upgrades to the app that you may have already noticed.

Here’s a short update on what we’ve been up to:

Server Updates

We’ve had a lot happening on Groove’s back-end system, with our team working behind-the-scenes to strengthen Groove’s infrastructure to make the app better for you.

Harder, better, faster, stronger

Daft Punk, on the current state of Groove’s servers

Here’s a short summary of what we’ve been up to:

What does that all mean in non-techy terms?

Basically, if you’ve noticed how much faster (A LOT faster) the app has been working lately, this is why :)

New Integration: Talkdesk

The team at Talkdesk, the world’s leading browser-based call center software, have built an awesome integration with Groove.

The integration lets you create, update and close tickets and notes in Groove, right from Talkdesk. You can send custom fields from Groove contact profiles to Talkdesk, and automatically populate voicemails in Groove and synchronize ticket and contact information between both apps.

We’re really excited about this new integration, and hope you’ll love it as much as we do! To install it, just head over to the Apps center in Groove and click on Talkdesk.

Search and Sorting Enhancements

We’ve also made a couple of updates to the way Groove handles Search and Sorting:

Update on Mobile

Our number one priority now is getting Groove mobile-optimized so that you can use the app from any device.

The team is heads-down on this as we speak, and we’re looking at a launch date in early next quarter.

Next Week

We’re in the final stages of testing a feature that’s been highly requested by users, and is going to make Groove even more useful for collaboration.

More on that next week :)

As always, if you have any questions, feel free to reach out directly to alex [at] groovehq.com.

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