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Live Chat Is Back! (Announcing Our New Partnership With Olark)

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A couple of years ago, we killed our live chat app.

It simply wasn’t good enough to compete with the best live chat tools out there, and we decided to focus on what we do best: help desk software.

Ever since then, we’ve been working hard to figure out how to empower our customers to deliver live chat support without having to switch back and forth between Groove and other tools.

Well, today, we can finally announce that we’re launching a deep product partnership with Olark, the best live chat app on the planet.

This isn’t one of those basic integrations with minimal functionality… this is the result of months of deep collaboration between our development team and Olark’s, to build a seamless integration that gives you full live chat capabilities within Groove.

We’ve gotten some incredible feedback on the integration from our beta testers, and we’re thrilled to be making it available to all of our customers today.

For more, check our our Live Chat Widget page, or grab the integration by going to “Apps” in your Groove account.

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