The world deserves better customer service.
Helping small businesses deliver world-class customer service with more confidence and less stress.
180 million
Tickets resolved25,450+
Daily active users4.8/5
G2 ratings12
Years in business
The awesome people behind Groove.
Get to know the wonderful remote team from across the globe who’s building our product, supporting our customers, and making Groove an exciting place to work.
Alex Turnbull
CEO & Founder
Newport, United StatesKonrad Janczyk
Backend Engineer
Krakow, PolandTayo Agagu
Backend Engineer
Cape Town, South AfricaGraham Pitout
Head of Support
Cape Town, South AfricaMatt Beedle
Backend Engineer
Phuket, ThailandCindy Chan
React Engineer
Zhejiang, ChinaKevin Rademan
Backend Engineer
Cape Town, South Africa
Piotr Klupa
Backend Engineer
Krakow, PolandJared Scheel
Backend Engineer
Nashville, TN, USAAdri Jordaan
Customer Support
Cape Town, South AfricaYao Chan
React Engineer
Zhejiang, ChinaTony Gass
Account Executive
Bellingham, WA, USAVlad Falin
Content Marketing
New York, NY, USABenjamin Alijagić
Designer
San Francisco, CA, USA
We put people first, always!
All businesses are built by people (our team) for people (our customers). This is why we must put people first in everything we do from a small product feature to the biggest company decisions.
We do the right thing every time.
When it’s right for the people, the company, and you’re proud of the decision, then it’s the right thing. Sometimes doing the right thing is hard, but doing it over is harder. This is why we must always do the right thing, every time.
We fight for our customer’s success.
Our customers have a lot of trust in us, and we are grateful for our role in our customers’ lives. We only win when they win, so it is our duty to go above and beyond to do the right thing and help our customers succeed.
We commit to excellence by paying attention to details.
We are high-performers, and we take pride in what we do. This is why we give all our effort and energy to not just the first 98%, but also the last 2% by paying attention to every little detail, so we can make our customers and families proud.
We labor for simplicity.
We believe that complexity is the enemy of execution. This is why we always labor for simplicity. Whether it’s in our products or our processes, we go the extra mile to ensure we’re always making things simpler. No useless meetings, no wasting time.
Finally, a help desk that’s easy, powerful & priced fairly.
@Isibindi Africa Lodges
@C12 Group
@The Hustle
Explore what Groove can do for you.
Real talk from Groove on customer service.
Customer satisfaction’s importance can not be overstated. It gives you potential referrals, decreases churn, and increases LTV.
As stories of AI chatbots replacing entire customer support teams circulate, it’s easy to feel uneasy about the future.
ChatGPT was released around 12 months ago, yet for many people, it is hard to imagine their daily work without it.